Terms and Conditions

The terms and conditions of trip maestro which is given below it includes that trip maestro may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.

Trip maestro may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.

Trip maestro reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Trip maestro’s systems as well as its client’s interests are and remain, well–protected.

Towards this end, Trip maestro may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.

To apply to all our services directly or indirectly (Through distributors) made available online through telephone, mobile or by email. By accessing, browsing and our website or any of our applications, you acknowledge and agree to read, understood and agreed to the terms and conditions set out below.

Our Site and Its Contents

This Site is only for your personal use. You shall not distribute exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose. As long as you comply with the terms of these Terms and Conditions of Use, Trip maestro grants you a non–exclusive, non–transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way. Access to certain areas of the Site may only be available to registered members. To become a registered member,you may be required to answer certain questions. Answers to such questions may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate. Although Trip maestro makes every effort to ensure that the description and content on each page of the site is correct, it does not, however, take responsibility for changes that occur due to human, data entry errors or for any loss or damages suffered by any user due to any information contained herein. Trip maestro, therefore, reserves the right to make such changes and in the event of you placing an order with us or choosing to avail of our services, the same will be communicated to you before the confirmation invoice is made.

You should not take any action based on information on this Site until you have received a confirmation of your transaction. We send confirmations within 24 hours of your Purchase. If you have not received a confirmation of your purchase via e-mail, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our customer service department. The Contact Information is provided on our customer service page.

TRIPMAESTRO RIGHTS

If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by the Company, as non-confidential.

You hereby give up any and all claims that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way the Company uses such material.

Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by the Company anywhere in the world, in any medium, forever.

Prices of Hotels & Tours

The prices on our site are highly competitive. All prices on the Tripmaestro.in website as per the room for your entire stay and travel expenses are displayed including taxes, unless stated differently on our website or in the confirmation email. Sometimes cheaper rates are available on our website for a specific stay at a property, however these made by accommodation’s providers may carry special restrictions and conditions.

Booking Cancellations & Cancellation Fees:

If a booking cancellation is received by Trip Maestro prior to the final payment date of your vacation,

It includes the hotel cancellation policy and also in additional to the Terms and Conditions of TripMaestro for every Cancellation Rs.200/- will apply for the process of cancellation.

Use of Trip Maestro Service

The Trip maestro websites may contain services such as email, information related to various tourist spots, hotels, and/or other messages. You agree to use the services only to post, send and receive messages and material that are proper and related to the particular service. By way of example, and not as a limitation, you agree that when using a service, you will not: Defame abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.

Publish post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.

Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.

Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.

Download any file posted by another user that you know, or reasonably should know, cannot be legally distributed in such manner.

Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded. Violate any code of conduct or other guidelines, which may be applicable for or to any particular service.

The user should take particular care while disclosing any identifying information in any service, which may be identifiable. Violate any applicable laws or regulations for the time being in force in or outside India and of the terms and conditions of the user agreement or any other terms and conditions for the use of Trip maestro websites contained elsewhere herein.

Availability

We will use our reasonable commercial efforts to keep our Site available on a 24-hour/7-day-a- week basis, subject to necessary scheduled downtime for maintenance, unscheduled maintenance, and system outages. Wecannot promise that access to the Site will be uninterrupted or available at all times. We assume no liability or responsibility for any delay, interruption or downtime.

ACCEPTABLE PAYMENT METHODS

By booking with Tripmaestro.in, you authorize Tripmaestro.in, and its agents to transact with your bank or other payment gateways on your behalf to obtain the necessary information required to process payment, confirm payment, resolve inquiries and billing disputes, and/or as otherwise required to manage the booking.

We accept the following payment methods: (i) Credit Cards with MasterCard or Visa branding (ii) International Debit Cards with Visa or MasterCard branding which your issuer allows you to use to make purchases online; (iii) Net Banking Payment; and (iv) Indian Bank Debit Cards issued by an Indian bank. You will not be asked to provide your online banking user name or password to Tripmaestro.in, (“Account Access Data”).Tripmaestro.in, does not want any information regarding your Account Access Data and you agree not to provide us with your Account Access Data.

Not all payment methods are available to use for all travel services, travel products, or modifications a customer may request to their transaction. Net Banking Payment, Indian Bank Debit Cards and Cash Cards may not be used when booking and paying for such travel through our customers.

Credit Card

  • Credit cards with MasterCard or Visa branding may be used when booking online or by phone .contact details 044-43500123, 8870424625.
  • Your bank or card issuer may require the account holder or the person legally authorized to act on behalf of the cardholder to authenticate and approve the payment. 
  • The recording and billing of account activity on your credit card is handled solely by your card issuer. 
General Terms and Conditions.

When you use a Local Payment Method to make payment, you must authenticate and approve payment directly on your financial institution’s website. Upon logging into your account with the applicable Local Payment Methods, you will see the amount you transacted on our Website and you must confirm and authorize the payment for our services. We will promptly generate an electronic mail (“email”) notification to the email address you provided confirming the details of your itinerary. Trip maestro.in, shall not be responsible in any manner whatsoever in the event the email notification fails to be delivered to the email address provided due to any reason which is beyond the control of Tripmaestro.in, including without limitation a break down in your internet connection.

  • Price and availability is not guaranteed until the booking is confirmed. 
  • If you fail to return to our Website or do not complete the payment process within 20 minutes, your booking will be unsuccessful and your itinerary will be cancelled. We will promptly generate an email notification to the email address you provided that the booking was unsuccessful. Tripmaestro.in shall not be responsible in any manner whatsoever in the event the email notification fails to be delivered. 
  • Avenues (India) Pvt. Ltd. (“CC Avenue”) has been authorized to process online payment transactions on behalf of Tripmaestro.in. The name CC Avenue will appear as the merchant name associated with your transaction and on the statement provided by your financial institution. 
  • Your financial institution may impose an additional fee or other charges to use their payment services (“Payment Servicing Fees”), and you are solely responsible for payment for any and all such Payment Servicing Fees. Tripmaestro.in does not determine or assess such Payment Servicing Fees. 
  • If payment is completed, but the booking is not confirmed by us, your funds will not be sent to Tripmaestro.in, Instead, CC Avenue will hold the funds and we will request CC Avenue to return such funds to the originating source. 
  • Making a successful payment is not a contract, and Tripmaestro.in, makes no guarantee that the travel service or product will continue to be available or be available at the same price in the event a booking is not confirmed. 
  • Tripmaestro.in shall have no obligation to replace the unconfirmed booking, accept another booking in lieu of the unconfirmed booking, or to compensate you for such unconfirmed booking.
  • Any subsequent bookings will be treated as a new transaction and will require a new and separate payment. No booking information will be carried over from any previous itinerary. No payment made for a prior unsuccessful booking can be applied towards your new booking. 

Holidays

During local or national holidays or special events, peek seasons, on Sundays, and during religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, hotels, and shopping may be limited or not available. Alternatives will be offered whenever possible. Trip Maestro cannot be held responsible for any closures, necessary itinerary changes or curtails for any reason.

Refunds

Please note that any request for refunds is subject to these Terms & Conditions; no refund will be made for unused services of less than 48 consecutive hours, for unused transportation where group activity tickets are involved or for voluntary modifications made by the traveler. Airport transfers are complimentary with air booked through Trip Maestro on qualifying flights and dates. Not all flights or dates qualify. Customers not using the included transfer will not be given a cash equivalent or vacation price reduction.

Disclaimer

Trip maestro and its Providers make no warranty of any kind regarding the Site, Content, Products or Services, all of which are provided on an "as is" basis. Trip maestro and its Providers expressly disclaim any representation or warranty that the Site will be free from errors, viruses or other harmful components, that communications to or from the Site will be secure and not intercepted, that the Services and other capabilities offered from the Site will be uninterrupted, or that its Content will be accurate, complete or timely. The fact that Trip maestro is including or offering any Product or Service on the Siteis not an endorsement or a recommendation of the Product or Service.

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attribute shortcoming of our obligations in respect to our services, up to an aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).

The carriers, hotels and other supliers providing travel or other services for tripmaestro.in are independent contractors and not agents or employees of tripmaestro.in or its affiliates. Tripmaestro.in and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Tripmaestro.in and its affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

In no event shall tripmaestro.in, its affiliates, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this website or with the delay or inability to use this website, or for any information, software, products, and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability, or otherwise, even if tripmaestro.in, its affiliates, and/or their respective suppliers have been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

Other than those warranties which, under the laws applicable to these terms, are implied by laws, and are incapable of exclusion, restriction or modification, tripmaestro and its providers expressly disclaim all warranties and conditions, including implied warranties and conditions of merchantability, fitness for a particular purpose, title, non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade.